Where your information is kept

ChapelWave runs on Render, a hosting company, on servers in Ohio in the United States. Your church's information, including the photos you upload, is stored in one database there.

A few trusted services help run ChapelWave, and each receives only what it needs. For example, Stripe handles card payments (your card number never reaches ChapelWave), and an email service delivers our emails. Our Privacy Policy lists every one and what it receives.

Backups

• Every night, ChapelWave makes a full copy of the database and checks that the copy opens and is complete before keeping it. The last 14 nightly copies are kept.
• Every day, our hosting company also takes its own snapshot of the whole disk.
• If a backup ever fails its check, we're told right away.

How your account is protected

• Every connection to ChapelWave is encrypted (HTTPS).
• Passwords are stored only in scrambled (hashed) form. No one, including us, can read them.
• Two-step sign-in with an authenticator app is available for every account.
• Repeated wrong passwords are slowed down, and invitation, sign-in and password links work only once and expire.
• Your church's administrators decide who's on the team, and people only ever see their own church.
• Facebook, Instagram and Planning Center are connected through those services' own sign-in, so we never see those passwords. Facebook and Instagram access is held by our posting service, and Planning Center access is stored encrypted.

Your people's privacy

• Prayer requests are printed only when you choose to include them.
• The public volunteer sign-up page never shows who signed up.
• People who turn on notifications from your church's website give no name or email.
• Photos you upload have hidden location and camera details removed.
• We don't sell personal information, show ads or use tracking cookies.

Your content is yours

Everything your church puts into ChapelWave belongs to your church. Any account holder can download all of it at any time from the church page. If a trial or subscription ends, nothing is deleted: the account becomes read-only, so you can still view and download everything. If your church decides to leave, an administrator can delete the church and its information.

If something goes wrong

• We're alerted automatically by email if ChapelWave runs into errors or a scheduled job fails, and our hosting company restarts the service on its own if it stops responding.
• Bulletins you've printed or downloaded, and posts already published, aren't affected by an outage.
• Posts that are already scheduled go out on time even if ChapelWave is briefly down, because they're handed to the posting service when you schedule them.

Getting help

Write to us at [email protected]. A real person reads every message and helps you quickly, whether it's setting up, moving your current website, connecting your tools, a question, or something not working the way you expect. Personal support is included with every plan.

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