Privacy Policy

Last updated November 9, 2026

ChapelWave helps churches make their weekly bulletin, social media posts, event plans and volunteer schedules. This policy explains what information ChapelWave keeps, why, who it is shared with, and the choices you have. In this policy, "we" means ChapelWave and "your church" means the church account you use.

The short version

• We keep only what's needed to make your church's bulletins, posts, events and volunteer schedules.
• We don't sell personal information, show ads, or use tracking cookies.
• Your church's content belongs to your church. You can download all of it, and an administrator can delete the church and its data at any time.

What we collect

• Account details: the name and email address of each person with a ChapelWave account, a securely scrambled (hashed) version of their password, and, if they turn it on, the secret for two-step sign-in.
• Church details and content: your church's name, address, phone, website, logo, colors, worship times, and everything your team enters, including announcements, orders of worship, prayer lists, photos, social posts and event details.
• Event requests: when someone uses your church's request form, the event details and the requester's name and email.
• Volunteer sign-ups: each volunteer's name, email and, if given, phone number, and the shifts they signed up for. The public sign-up page shows only how many spots are filled, never who signed up.
• Activity and email records: a log of changes made in your church's account, and a record of the emails ChapelWave sent (to whom, what kind, and whether it was delivered).
• Billing: your subscription status. Card details are handled by Stripe and never reach ChapelWave.
• Basic technical information: like any website, our servers briefly process your IP address and browser details to deliver pages and to protect accounts (for example, limiting repeated sign-in attempts).

Photos you upload are resized, and their hidden metadata (such as camera details and GPS location) is removed when they're saved.

How we use it

• To provide the service: building bulletins, posts and graphics, sending approval requests, invitations, reminders and confirmations, and scheduling posts your church has approved.
• To keep accounts secure and to fix problems.
• To handle billing and to contact your church's account holders about the service.

Nothing is posted to your social media accounts until someone at your church approves it.

Services we share information with

We use a small number of companies to run ChapelWave. Each receives only what it needs for its job:

• Render hosts the application and its database.
• Stripe processes subscription payments.
• Resend delivers ChapelWave's emails.
• Anthropic provides the optional writing help. When someone at your church asks for writing help, that announcement's text and your church's wording preferences are sent to Anthropic to produce a suggestion. Under Anthropic's commercial terms, this content isn't used to train their models.
• Zernio connects to Facebook and Instagram and publishes the posts your church approves. Facebook and Instagram (Meta) then handle those posts under their own policies.
• Planning Center, only if your church chooses to connect it, to bring in calendar events.

We may also disclose information if the law requires it, or to protect the safety of people or the service. We do not sell personal information.

Cookies

ChapelWave uses one cookie to keep you signed in and to protect forms against misuse. We don't use advertising or tracking cookies.

How long we keep information

We keep your church's information while its account exists. When a free trial or subscription ends, the account becomes read-only and its information stays available so you can view and download it. When an administrator deletes the church, its content and the accounts that belong only to it are deleted. Copies in our backups are removed as those backups are replaced, normally within 30 days.

Your choices

• Download: any account holder can download all of the church's data from the church page.
• Correct or delete: your church's administrators can edit or remove content and people, or delete the church. You can also email us to ask.
• Volunteers and event requesters can ask the church, or us, to correct or remove their details.

Security

Connections are encrypted (HTTPS). Passwords are stored only in hashed form, sign-in attempts are limited, two-step sign-in is available, connections to outside services are stored encrypted, and sign-in, invitation and password links work only once and expire.

Children

ChapelWave is for church staff and volunteers who are adults. It isn't directed to children under 13, and accounts are not meant for them. Churches should not upload children's personal information unless they have the permission they need to share it.

Changes

If we make important changes to this policy, we'll update the date above and let account holders know by email or in the app.

Contact

Questions or requests: support@chapelwave.com.